Although an individual can certainly be successful, many people working together bring greater success. That's our direction. And VMS' success depends on relationships -- between the people who work together within our organization, and especially between VMS and our customers. Success with our customers means that we have the unique opportunity to understand both their current and future needs, and respond to those needs quickly. This close relationship with our customers results in rapidly evolving applications and services. Our corporate vision statement, "Participate in Creating Success," reflects the relationship between VMS, our customers, and our products.

VMS is Committed to the Service-Oriented Contractor

For over two decades VMS has contributed to the success of hundreds of service-oriented contractors by reducing the crushing burdens of office administration overload. The features of our products have been carefully designed to fit the needs of the service-oriented contractor. Many of our applications are generic in nature, meaning they can be molded by the contractor, regardless of specialty, to fit his individual needs. Other applications are trade specific, such as our Service Management application, and have been designed after hundreds of man hours of research, design and testing within the trade prior to release. We feel our focused industry philosophy has been successful and we are proud of our achievements as shown in over 900 installations since 1984. Our customers benefit in our philosophy, knowing that they are receiving solid, evolving products, in addition to all of VMS' resources, targeted specifically to their industry.

Software Maintenance

VMS software is maintained and enhanced by persons knowledgeable in industry-specialized software -- software geared to the realities and requirements of the service-oriented contractor. While government changes are a necessity, feature enhancements are important to both of our companies to stay competitive in an ever-changing market. We rely on our customers to guide us and provide suggestions on how we can keep the software responsive to the needs of the market. We feel this bond with our customers is critical to your continued success and ours as a leader in the service and contracting industries. Enhancements are released regularly and are available to all customers who have a current support agreement.

Unlike many software companies, VMS also has an active custom programming group. VMS realizes that no two companies are alike and, if your company has a need that cannot be accommodated within the standard features of our applications, we will do custom modifications to our products. Better than 90% of custom modifications become part of our standard offerings. This benefits our customers in knowing that their modifications are supported and that they will not become a company who can no longer be fully supported because they have modified programs.

Education

VMS' Customer Education program helps our customers use VMS products to their fullest advantage. The classes are conducted by members of VMS' technical staff who are office managers themselves, and who understand that increased productivity and efficiency are basic requirements for running a successful office. Class curriculum, workbooks, exercises, and example companies closely simulate real-life situations -- students leave class with actual working knowledge! Scheduled hands-on training sessions take place in VMS' Education Facilities in Pensacola, Florida, and in other locations throughout the country. Customized on-site training classes are also available.

Support

When you select solutions from VMS, you're getting an unparalleled commitment to ongoing support and service. VMS Customer Support Representatives are dedicated to keeping our customers informed on the latest techniques, product advancements, and usage methodology. They are available to answer technical questions by telephone, fax, and modem, and deliver one of the quickest response times in the industry. 24 hour support is also available via the Internet. No matter where in the country you're located, VMS is only a toll-free phone call away -- a national company with immediate, "local" presence.

Sales

Each member of VMS' Professional Reseller Network understands clearly the power and usage of our applications. But he also understands something even more important -- your business. You'll learn what our applications can do for you from these first-hand experts in your industry, experts who perform a range of critical services:

• Evaluating your management-information needs.
• Performing on-site demonstrations.
• Suggesting the most efficient and growth-oriented system for your business.

VMS Applications Are "Open" by Design

Our applications are written in Synergy, a language which offers both VMS and our customers the best of both worlds -- the versatility of 4th Generation Language utilities, plus the power of a 3rd Generation Language. Synergy is extremely portable and will run on numerous operating system platforms such as Windows 2000/NT/2003 and, UNIX-based systems. Applications developed in Synergy run on more than 250 hardware platforms.

Industry studies have shown that approximately 75 percent of a company's investment in information automation over a five-year period will be in the labor it takes to constantly maintain their information -- customer and contract records, employee and vendor records, historical job information, etc. A major benefit to our customers in using VMS applications developed under Synergy is the knowledge that their investment in software and data files are protected and, when their needs dictate a change in hardware/operating system platforms, the software and data files will run on the system of their choice. It enables VMS to serve the roll of a consultant when it comes to hardware/operating system recommendations because our applications are not "locked in" to any specific platform.

All Software Developed and Owned by VMS

Many companies, especially those who develop applications for the service-oriented contractor, develop a small number of applications with the idea that they will interface with other accounting products. This often means that the customer will end up with a non-interfaced system and multiple sets of books for their various companies or divisions. It is also unlikely that the applications developed by different companies will look and operate the same. Menu layouts, function keys, etc., will not be consistent and result in lower productivity on the part of people operating the applications.

VMS has developed approximately 20 applications designed for the service-oriented contractor. All applications "integrate" with each other, eliminating the need to re-enter data to update associated applications. All applications have common looking menus, and the performance of function keys is consistent throughout all applications. The benefits for our customers are especially apparent when they install new applications (there is consistency in the ways applications operate), cross-train operators, and have the need of multiple divisions/departments to share one data file (i.e., customer and general ledger records being shared by the construction and service divisions, etc.).

VMS Utilizes the Applications We Develop

VMS, being a service-related company, utilizes many of the applications we develop. This is especially true with our Service Management application. We offer service contracts to our customers, keep track of all applications installed at a customer's facility, log calls when they are placed, assign support personnel to a call, and track service history relating to a customer's contract. This benefits our customers in that we face many of the same problems they experience, helping us better relate to their needs. Utilizing the applications also allows us to test new releases of the applications prior to sending the enhancements out to selected beta test sites for further testing prior to formal release.

VMS Looks to the Future

As mentioned earlier, VMS allows our customers to direct us in the evolution of the software. We participate in major industry trade shows and expositions and have been featured speakers at a number of these engagements. We also utilize outside market research to better control our corporate/product destiny. A study conducted for us by the University of West Florida guided us to direct our resources in developing products which offer greater efficiencies in service automation -- products which generate cash and profits for our users during various economic cycles. This has resulted in VMS enjoying strong, consistent revenues year after year. This, in turn, will enable VMS to continue an active roll of releasing additional products to compliment our current offerings. The benefit to our customers will be continued new product releases, enhanced products and longevity of service and support.

A Partnership

Together, VMS and our customers have formed a significant, lasting relationship -- a partnership geared to the highest level of service and performance. From the very start, our management has placed one concern above all others: the concern for quality.

• Quality in software.
• Quality in support.
• Quality in the way we run our company.

National Offices

We have offices (including our Resellers) located throughout the United States.

Salt Lake City, UT Pensacola, FL Harrisburg, PA Atlanta, GA