Tracks service-related calls from the time they are received in dispatching, through billing for the services rendered. Renewal of service agreements, scheduling and billing of periodic inspections, flat rate pricing, technician productivity reporting, and dispatching of technicians are just some of the features of this powerful application. Transfers accounting activity to the general ledger, accounts receivable, inventory and payroll applications.

Call Management

Automates tracking of sales leads. Provides word processing ability to generate sales letters to prospects. Multiple data files (active prospects, closed sales, etc.) may be stored for each salesman. Can also capture information from Service Management as a follow-up reminder to call customers who have recently had services performed.

Field Automation

VMS offers two levels of Field Automation. Pager Control enables dispatch to send selected information to an alpha-numeric pager once the call is assigned to a technician. Mobile data for Field Technicians puts the technician "on-line" to dispatch via the internet. They are able to see full details related to a call, complete the call, capture the customer's signature, and even generate an invoice.

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eService

eService enables your customers to enter service requests via the internet 24/7. An automatic return e-mail from the VMS dispatching system alerts your customer that their call was received. Your customer can also view their call status, history, and other information.

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